Frequently Asked Questions

Posted by Bambuddha family on


Can I get a discount?
Is it possible to change my order?
What do I do if I never received my order confirmation email?



When will my order ship?
What do I do if I never received my shipment confirmation email?
Can I track the status of my order?
My order seems to be missing, what happens now?
Do I have to pay for custom import charges?



Is there a warranty? How do I claim?
What should I do if I received the wrong style?
What happens if the sunglasses I chose do not fit me well?
How do I make an exchange?
How do I make a return?



Where is your bamboo sourced?
What is your production process?
Can I make customized sunglasses?
Can you do prescription sunglasses?
Can you make glasses with blue light blocking lenses?



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